Canvas Service Level Agreement

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Staging Technical SupportIf you are unable to resolve an issue that you cannot resolve yourself or using any of the self-service resources provided, your support contact may contact riskCanvas Technical Support to register a problem case via email, phone, or through the online case logging portal. You have direct access to the riskCanvas technical support portal 24 hours a day, 7 days a week, 365 days a year, excluding planned or uns scheduled maintenance periods, to report service issues. In the event of a failure of SL1 or SL2 (as described below), riskCanvas will immediately use additional technical resources to resolve the issues. Amendments to the DirectiveAbl. As noted in this section regarding material changes, riskCanvas reserves the right to change this Policy without notice. If we amend this directive, we will change the abovementioned date of entry into force. We recommend that you review this policy from time to time. If we make material changes to this guideline, we will try to notify you of these changes by email or by posting a communication on this site. riskCanvas will not significantly diminish the services provided without explicit written confirmation from the customer, nor will it change the service level responses. This application for a service level agreement (SLA) provides a customer and service provider with a clear understanding of the terms of the contract. Use this app to improve response time and make reasonable efforts to reduce network downtime.

In the event of a service outage, use this service level agreement to best maintain network services. make economically acceptable efforts to improve network availability. Use this application for service calls to document and track customer launch The following technical support services (“Technical Support”) are offered by riskCanvas Holdings, LLC (together “riskCanvas”, “we”, “us”, or “our”) as part of its customer`s paid annual subscription (“customer”, “you” or “sie”) for technical support of the riskCanvas product (“product”) in accordance with the terms of your applicable agreements with riskCanvas provision. Visit us on October 15 for professional development, exchange of ideas and skill building at our virtual global conference for educators, Edtech experts and all levels of Canvas users. More information. Provide data to technical supportWhile one of the issues is fixed, it may be necessary to provide your systems data to RiskCanvas technical support staff. For the convenience of our customers and unless otherwise stated in this document, riskCanvas offers different methods of transmitting this data, including, but not only, to the email and the technical support portal, unless requested by riskCanvas, you will not directly transfer the data or information subject to the applicable data protection rules (“protected data”), directly to riskCanvas technical support resources. including, but not limited to, personal data, protected health information, and personally identifiable information (as defined in applicable data protection legislation), with the exception of protected data related to your support contacts. “applicable data protection law” means all applicable international, federal, state, provincial and local laws, rules, rules, guidelines and administrative requirements currently in force and that are in any way in force with respect to privacy, confidentiality or security of protected data, including, but not limited to, the European Union directives on general data protection and all applicable provisions. Industry standards for data protection, data protection, privacy or information security. .

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